Our Privacy Policy

One Stop Recovery 24/7 Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.onestoprecovery247.com/ or use our vehicle recovery services. By engaging with our services, you consent to the practices outlined in this policy.

1. Information Collection

We may collect and process the following information:

Personal Information: When you engage with us for service inquiries or request a vehicle recovery, we may collect your name, contact number, email address, and physical address.

Service Details: To provide our vehicle recovery services, we may need details such as the make, model, registration number of your vehicle, and location for the recovery.

Payment Information: If applicable, we may collect payment details to process transactions for services provided.

Website Interaction Data: We may collect information about how you interact with our website, including IP addresses, browser types, and activity on our website through cookies or similar technologies.

2. Use of Your Information

We use the personal information we collect for the following purposes:

To deliver and manage the vehicle recovery services you request, including towing, emergency recovery, and transportation.

To communicate with you regarding your bookings, service requests, or any issues related to your recovery.

To process payments and manage financial transactions.

To improve our services and enhance your experience with us.

To send you promotional materials or updates about our services (if you have opted-in to receive such communications).

To comply with legal obligations and assist in any investigations or legal proceedings.

3. Sharing of Information

We may share your information with third parties in the following circumstances:

Third-Party Service Providers: We may share your data with trusted service providers (e.g., payment processors, logistics partners) to help us deliver our services. These third parties are contractually obligated to protect your information and use it only for the purposes for which it was provided.

Legal Compliance: We may disclose your information if required by law, legal process, or government authorities, such as for fraud prevention, compliance with tax laws, or when responding to requests from regulatory bodies or law enforcement agencies.

4. Information Security

We take your privacy seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted communication channels, and internal protocols to ensure your data is handled securely.

However, please be aware that no method of data transmission over the internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

You have certain rights in relation to your personal data:

Access: You can request a copy of the personal data we hold about you.

Correction: You can request the correction of any inaccuracies in your personal data.

Deletion: You may request that we delete your personal information, subject to certain legal obligations.

Objection and Restriction: You have the right to object to or restrict our processing of your personal data in certain circumstances.

Data Portability: You can request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your user experience, track your interactions with the site, and gather analytical data. You can adjust your browser settings to manage cookies or opt-out of certain types of tracking, although this may affect your experience on our website.

7. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before submitting any personal information.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymise it.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on our website, and the updated policy will take effect immediately upon posting.

10. Contacting Us

If you have any questions about this Privacy Policy or your personal data, or if you wish to exercise any of your privacy rights, please contact us at:

One Stop Recovery 24/7 Ltd
Website: https://www.onestoprecovery247.com/
Email: onestoprecovery247@outlook.com
Phone: 07835 039997

By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.